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WOW! I had one chance to update Kenny's cards and here we are...
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Larry I don't think this car should have left your shop. I'm not trying to bust your balls, we've always been friends but it sounds like this car was really not ready to be delivered. Everyone who knows you, likes you and thinks your a decent person. Kenny paid a lot of money for a product that obviously has issues and I know it's frustrating for him to not be able to drive it reliably. Was this package something you recommended to him? Was Kenny promised 800 rwhp? Was he promised good daily driveability? Did he get either one? That's the real problems.
It wouldn't matter to me who the TUNER is, if you accept money for a job then the customer should recieve a product that backs up the promises that were made. I'm not just talking about Macedo I'm talking about all tuners. If it were the other way around and a tuner built a fantastic car that met all promises and then the customer decided not to give but a portion of the money how would the tuner feel????? Well that's how a customer feels when they don't get what was promised.
Kenny, I think you should give Larry the option of picking up your car taking it back and getting it right. I'm sure that Larry wants it right and you happy with the car. That's what should be expected. If it doesn't happen then send it to Joe Donovan and pass the bill on when it's fixed.
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As of yesterday, Sir Larry had not recieved the VEC2 cards I had sent him last week. Hopefully they will arrive today.
Another Viper owner in Ohio will be going down sometime to pick up his Viper from Macedo Motorsports and he agreed to tow my Viper back to Larry on his trailer.
I literally have not had a good night's sleep since getting my Viper back. I'm a nervous wreck after the 1st run down the dragstrip of the year (August 5, 2006)and hearing a loud "BOOM!" and have my engine shut off and it would not restart. That ended up being a blown fuse, the 1st of two blown fuses that day.
People, both strangers and neighbors, stop and ask me if my car is OK. It barely runs at idle, and has even died once in traffic idling at a red light. I asked Sir Larry at what RPM it should idle at he said 1,000 RPM. It idles at 700 RPM by the Viper's tach. He told me he is saving me money by not flashing the PCM since I was going to upgrade to the AEM. I already had to buy the older PCM at his urging. We didn't seriously talk about going to the AEM until around 2nd week in July and I told him it was never put in the original estimate and I can't afford it due to having to buy other extra parts - David Weaver Pulley, etc. and safety equipment due to my car going into at least the high 700's. The next week I found out he wouldn't be able to make it back to Ohio before the ViperNationals to retune my car and another car due to a family matter. However, I now am trying to get me car tuned from 1,000 miles away and the first time Larry retuned them based on my reports happened two weeks after he should have recieved my VEC2 cards because they were lost on his desk.
So, I get my car back on July 1st with not even the idle set right because of something discussed two weeks later that I can't afford and then Larry can't come back as promised to retune my car because of a family matter and then my VEC2 cards get lost for two weeks on his desk. Due to lack of sleep, I feel paranoid about all of this. I know Larry is trying to get my car to run right - the first try at retuning when he did find the VEC2 cards improved the aceleration's peppiness and the water/methanol is starting to be used the way it's supposed to (used less than a quart of it in the 500 mile break in I did here in Ohio since Larry didn't get it done in Florida, but he promised good gains in power once the engine is broken in). I hope with the data I've been providing Larry that he can get an even better tune done.
I'm sorry I feel so upset and paranoid about this, but after spending $28,000 when I borrowed only $27,000 and have missed quite a few payments to my ex-wife for my share of our daughter's college education and still not having my Viper run anywhere close to as promised (surging, idle hang up, idle set too low, codes thrown, fuses blown, cost overruns, loss of sleep, etc.), I feel more like a Cash Cow that has dried up and less like a customer. It's getting close to September and that means I'll have to miss work soon to do anything about getting my Viper back to a daily driver ultra reliable street car with more power that can sometimes go racing safely.
I professor I had back in my school days told the class, "Give me your results, not your excuses."
I'm looking for results and not anymore excuses on this project. I expect Sir Larry to nothing less than keep his good reputation by finishing this project so that his promises to me about daily driver street driveability, not throwing codes, and power are met. He already did do some special work on the supercharger so that his claims of at least the high 700's probably can be met once the 500 mile break in period had been completed (it has).
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Kenny, I think you should give Larry the option of picking up your car taking it back and getting it right. I'm sure that Larry wants it right and you happy with the car. That's what should be expected. If it doesn't happen then send it to Joe Donovan and pass the bill on when it's fixed.
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I'd really like some guarranty as to when I will be getting it back and that it will run right - NO EXCUSES! - and also not be treated as a Cash Cow anymore. At this point I think I would like to try Joe Donovan if Larry thinks he can't tune it with the VEC2. The AEM was never brought up on any of the estimates, so I never planned on spending another $4,000+. If it had been on the estimates, I would have probably scaled back the project to just tuning what I had already with the VEC2.