Re: Jon B on a Monday
Good job Jon. I blitz of Thank You's to everyone that has ever said nice things about you.
And yet the biggest statement ever of your ignorance of the problem.
It is time to drop the gun's-a-roaring approach to customer service/problem solving, and stop thinking that hiding behind the customers you haven't yelled at yet will enhance your business.
Have you not yet figured out why all of "I love Jon B" posts have to be shut down by the admins? It's because of all the people you've failed to deal with sensibly and respectfully are active on this forum and tell their experiences with Parts Rack. And it gets ugly.
Ever seen a I love Sean Roe or Chuck Tator thread go sour?
Jon, I still think you're an asset to the Viper community, but you have to interact with customers and the accompanying business problems a little more gently.
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