Jon B on a Monday

[Peter Nielsen]

Hey Jon,

What day/time is the BEST time to call? I haven't seen that covered yet...

Thanks,
Peter

[JonB - PartsRack]

Hey, Peter! Thanks for asking:

Pacific Time SLOWER TIMES
1030a - 130p
300p-500p. So a caller in NC and East can still reach us after supper!

PartsRack is located on Pacific Time, so when we open at 0830 , we get HIT by East Coast on their lunch breaks, and Central, Mountain, and Pacific callers who were also waiting for us to open. By 1030am Pacific, the morning crush is past; Our s/h goes out at 245p, so we are slammed at 130p-230p with invoices, labels and packing. More than you wanted, but the facts of life in our small biz WEST.

[96GTS]

JonB,

I don't think I ever properly thanked you for all your help, and regardless of the outcome, I just wanted you to know how much I greatly appreciate what you did. You went WAY above and beyond to help, and it left an indelible impression because you put YOUR business on hold for me and you didn't stand to make a dime.

Thanks again,
Mike

[commoditybroker]

I've had nothing but good experiences with Jon. Every time I've ordered, he's gone above and beyond his required level of service for me.

I plan to do much more biz with him in the future, especially when my car gets here Friday

[FATHERFORD]

Well I just tried to call to order some parts and he basicly told me to GTFO of here....

What excelent customer service!

I guess half of all advertiesment is wasted! Will have to go somewhere else for the part? I can't also use my VCA membership discount either. SWEET!

[Chopper]

I now try to make my orders on non Monday days.However when I have called on Mon. Jon is still very busy, but will still help if he can. Jon is Chief cook and Bottle washer. I know just how he feels.TOM.

[FATHERFORD]

It's not like I was asking him for advice. First words out of my mouth I told him exactly what I wanted and had my credit card in hand. He then gave me a 3 minute speach on how busy he is on mondays. He could have just taken down my adress and my credit card info in that time and had a sale.

I know when it was just my boss and I working for a mail order company selling over a 1 million a year in products we had made time to take orders, no matter if they were $5 or $2000. If we had to work late we did.

[Chopper]

Originally Posted by FATHERFORD

It's not like I was asking him for advice. First words out of my mouth I told him exactly what I wanted and had my credit card in hand. He then gave me a 3 minute speach on how busy he is on mondays. He could have just taken down my adress and my credit card info in that time and had a sale.

I know when it was just my boss and I working for a mail order company selling over a 1 million a year in products we had made time to take orders, no matter if they were $5 or $2000. If we had to work late we did.

Might try an E-mail on Mondays.He does get back in touch right away.

[dave6666]

Originally Posted by FATHERFORD

Well I just tried to call to order some parts and he basicly told me to GTFO of here....

What excelent customer service!

I guess half of all advertiesment is wasted! Will have to go somewhere else for the part? I can't also use my VCA membership discount either. SWEET!

Most vendors offer the same pricing when you get down to it. Just point out the deal you've been offered at one joint, when talking to another joint.

Very little of the merchandise sold for Vipers is exclusive to one vendor, with exclusive pricing too.

[costanZo]

I just bought these from JonB..
Plush Carpets, Sculpted Logo Floormats

This is the 3rd time I have done business with him and I am pleased with his service every time considering he always offers the greatest advice, knows what he is talking about and is very honest and won't just tell you to buy something from him just to make another sale.. I will continue to buy everything for my Viper through him!

Thanks again Jon!
-Anthony

[JonB - PartsRack]

Originally Posted by FATHERFORD

Well I just tried to call to order some parts and he basicly told me to GTFO of here....What excelent customer service! I guess half of all advertiesment is wasted! Will have to go somewhere else for the part? I can't also use my VCA membership discount either. SWEET! .....It's not like I was asking him for advice. First words out of my mouth I told him exactly what I wanted and had my credit card in hand. He then gave me a 3 minute speach on how busy he is on mondays. He could have just taken down my adress and my credit card info in that time and had a sale.

This post proves ONE thing: Justin M. lied at least twice in his life.

I had other calls holding, and did NOT have time to drop them and take his verbal. Period.

We tried to find him to take a quick verbal Monday AM, but Justin has never bought from us, so we had NO DATA on Justin. My 30-second speech was to say I had calls holding, and I asked him to buy the $149 seat lowering kit on the WEBSITE since he was LOOKING RIGHT AT IT! And I promised we would get it out ASAP. Or, call back later or a verbal.

He DID order it, we DID upgrade the shipping to priority, and it went out in under 24 hours.
{I suspect he will receive it today, along with a new-customer freebee.} Unfortunately, he did not tell us he was VENOM. Nor did he say the COLOR of his Viper, so the freebee we sent Justin was hard to personalize as we usually try.

So once again, anonymous BSers, for entertainment alone, post exaggerations as 'performed' here.

So, PLEASE, Mustang Justin: if I am lying, PLEASE, PLEASE REFUSE THE SHIPMENT, return to sender, for a full and complete refund. (THEN your post will be true and accurate in EVERY detail.)

Now You know the REST of the story..........

[FATHERFORD]

Originally Posted by JonB - PartsRack

This post proves ONE thing: Justin M. lied at least twice in his life.

How dare you call me a liar!

Originally Posted by Jon B

I had other calls holding, and did NOT have time to drop them and take his verbal. Period.

I called and you asked if I could hold for I was next in line.

You did not have time to take a order and take my money? Give me a f'n break

Originally Posted by Jon B

We tried to find him to take a quick verbal Monday AM, but Justin has never bought from us, so we had NO DATA on Justin.

When did you search? You IMEDIATLY told me you will not take the order over the phone and that it was an "Internet" only item. Almost to the point you were pissed off I even called!

Originally Posted by Jon B

My 30-second speech

I still am firm on the near 3 minutes

Originally Posted by Jon B

was to say I had calls holding, and I asked him to buy the $149 seat lowering kit on the WEBSITE

Yes, you TOLD me to go your website since it was a "website" "only" item.

Originally Posted by Jon B

since he was LOOKING RIGHT AT IT!

What do you have a camera on me or something? How do you know that? The fact was I WASN'T and I knew from previously looking at your site that you carried it!

Originally Posted by Jon B

And I promised we would get it out ASAP.

You made no such promise.

Originally Posted by Jon B

Or, call back later or a verbal.

You told me you MIGHT be able to get to me on Tuesday if I call.

Originally Posted by Jon B

He DID order it, we DID upgrade the shipping to priority, and it went out in under 24 hours.

Yes I did order it. I saw no one else that carried it. Why did you upgrade the shipping if I'm in the wrong? That doesn't sound quite right.

Originally Posted by Jon B

{I suspect he will receive it today, along with a new-customer freebee.} Unfortunately, he did not tell us he was VENOM.

When did I have a chance? You just kept going on and on about how busy you are on Mondays and how you can't take my order. When was I supposed to tell you I'm a Venom member? I saw nowhere on the site to tell me that? Hell I couldn't even get a word out of my mouth over the phone as soon as you started ranting.

Originally Posted by Jon B

Nor did he say the COLOR of his Viper, so the freebee we sent Justin was hard to personalize as we usually try.

Never asked for a freebee. Besides that how was a NEW customer supposed to know that was an Important field without you telling them? Wait you could have but you decided to give me an extended lecture on how you are too busy for my business.

Notice how this says optional?


Oh wait, so when I went to go check out and pay look what I see.


Wait... Where was I supposed to tell you I was a VCA Venom member? I saw nowhere that mentioned "If you are a VCA member..."

Originally Posted by Jon B

So once again, anonymous BSers, for entertainment alone, post exaggerations as 'performed' here.

No exaggerations are performed here. This is straight up 100% the truth. I had excellent customer service with tator, woodhouse, big brake dave, etc. You don't see me raising hell with them? When I called mark at woodhouse he told me he was busy currently, took my name and number, and called me back the day after. Do you see me upset about that? NO.... SO why am I so upset with you? Because of the way you treated me!

Originally Posted by Jon B

So, PLEASE, Mustang Justin: if I am lying, PLEASE, PLEASE REFUSE THE SHIPMENT, return to sender, for a full and complete refund.

If someone can tell me another place to get a 2" seat lowering setup I gladly will!

Originally Posted by Jon B

(THEN your post will be true and accurate in EVERY detail.)

It already is true!

Originally Posted by Jon B

Now You know the REST of the story..........

That they do


There is a very simple procedure you could have followed that would have prevented all of this with me and future customers.

"Hello, I can't get with you right this moment. Please give me your name and number and I will get back to you as soon as possible."

The customer knows you care about them and want their business, and you still have the time to do things you need to get done. WTF is so hard about that?

Besides, why are you EVEN denying this. It is all over the forum how RUDE you are on Mondays, even YOU admit to it.... So please explain how I am LIEING about this?

Also, thanks to all the people that PM'd me saying how they have had similar experiences.

[FATHERFORD]

[quote=JonB - PartsRack;2531561]

Originally Posted by Scotty-tnt

...Alpha...Not quite what I meant...[/quote]

EXACTLY my point Scotty! This entire Monday thing is a bad joke.

I never, ever said 'dont call Mondays'. I simply apologize to Customers for commonly being rushed & crushed on Monday Mornings. 4+ time zones hit us at once so I am seldom able to enjoy our NORMAL Viper chat. Some guys apparently got that a bit confused......(Scotty,as you know, I'll answer your caller ID 24-7-366.)

WOW A DIRECT QUOTE from THIS VERY THREAD....

I didn't call to chat or BS, I called TO PLACE AN ORDER! Apprently this isn't a BAD JOKE at all....

[dave6666]

Justin... Picasso and Beethoven got squat on you. I am otherwise speechless.

[IEATVETS]

Originally Posted by dave6666

Most vendors offer the same pricing when you get down to it. Just point out the deal you've been offered at one joint, when talking to another joint.

Very little of the merchandise sold for Vipers is exclusive to one vendor, with exclusive pricing too.

Dave, you said it. If people would actually call around to check on pricing, they would see that almost all vendors offer the exact same products and the prices DO vary.
Competition keeps prices in check.......if that is possible when buying parts for a Viper.