Jon B on a Monday

[JonB - PartsRack]

Originally Posted by 96GTS

Justin,

I've called JonB on a Monday before I knew he was as busy as a one-legged man in a butt kickin' contest, and was a little stern with me as well. I was just going to ask a question, so I'm probably as much to blame as anyone else for his mood on Mondays. Since then I've done business with him numerous times, and now he's the only person I deal with. He knows more about my car than I do, and that's no joke! Once I called him for a new fan motor for my '96 GTS, and Jon says "Your car has the upgraded fan from a '98 Viper so I'll send you the right one." He was right, and I had totally forgotten about the different fan. You cannot buy that sort of service; it's something that comes from the heart.

Jon is only human and I'm sorry you had a bad experience with him, but please bury the hatchet and give him a second chance. He is a wealth of knowledge, and has talked me out of making costly mistakes more times than I can count. How many people do you know that would tell you NOT to buy something from them?

Thanks for the efforts and the VERY kind words.

[JonB - PartsRack]

Originally Posted by Chopper

Jon. Breathe in deep. Now doesn't that feel better? We're behind you dude, don't sweat the small stuff.TOM.

Good Advice Tom....Cant please everyone in person. I just spent some time to thank owners like you.

[JonB - PartsRack]

Originally Posted by DublinOH

.......Jon was sure to let me know that Mondays were not the day to be calling. He did it courteously though. Learned the lesson Jon. Great service.

Thanks Dub.........sorry to be rushed and MOnday AM, and thanks for understanding

[JonB - PartsRack]

Originally Posted by twinturbo3150

I called Jon on Monday to order a Full Belanger exhaust, he told me that he was pretty busy and asked if I could call back. I'ts no big deal, I called the next day talked to Jon for a few and ordered my full Belanger exhaust and used my 700 dollar credit. I will have a full corsa 3 inch track exhaust with the Random Tech SHF cats for sale. I bought new from JonB for 2,035.00 will sell shipped for 1,500.00 has less than 200 miles on the exhaust. Came off a 2006 coupe

Thanks Andy, and Ill mention your system to NEW buyers til we get it sold.

PPS thanks for understanding, and calling back after our crush. The situation you describe is Situation Normal on Monday Mornings as all 4 time-zones hit us.

I ALWAYS ask who you are, and try to help if no calls are on hold...... and NEVER tell ANYONE to 'Get the F* out of Here' as alleged. Just not true, or believable.

[dave6666]

Good job Jon. I blitz of Thank You's to everyone that has ever said nice things about you.

And yet the biggest statement ever of your ignorance of the problem.

It is time to drop the gun's-a-roaring approach to customer service/problem solving, and stop thinking that hiding behind the customers you haven't yelled at yet will enhance your business.

Have you not yet figured out why all of "I love Jon B" posts have to be shut down by the admins? It's because of all the people you've failed to deal with sensibly and respectfully are active on this forum and tell their experiences with Parts Rack. And it gets ugly.

Ever seen a I love Sean Roe or Chuck Tator thread go sour?

Jon, I still think you're an asset to the Viper community, but you have to interact with customers and the accompanying business problems a little more gently.

[FATHERFORD]

Originally Posted by dave6666

Good job Jon. I blitz of Thank You's to everyone that has ever said nice things about you.

And yet the biggest statement ever of your ignorance of the problem.

It is time to drop the gun's-a-roaring approach to customer service/problem solving, and stop thinking that hiding behind the customers you haven't yelled at yet will enhance your business.

Have you not yet figured out why all of "I love Jon B" posts have to be shut down by the admins? It's because of all the people you've failed to deal with sensibly and respectfully are active on this forum and tell their experiences with Parts Rack. And it gets ugly.

Ever seen a I love Sean Roe or Chuck Tator thread go sour?

Jon, I still think you're an asset to the Viper community, but you have to interact with customers and the accompanying business problems a little more gently.

What's even more suprising is half those thank yous even stated that jon was "rude" or "stern" when they called. Jon is ok with that? He finds it's ok that he is like that? He is ok with that it's a "bad joke" that he mean/rude to customers on monday?

I don't understand?

I also would like to think all the emails/PM's/AIM messages from other fellow VCA members with their support on my behalf.

[FATHERFORD]

Originally Posted by JonB - PartsRack

and NEVER tell ANYONE to 'Get the F* out of Here' as alleged. Just not true, or believable.

I never said you said that did I? Please go back and RE READ what I said.

You BASICLY told me to GTFO in short terms.

Your stated that you did not have time to take my order and to go order it off your website. You had no TIME for ME as a customer. You did this VERY rudely, stern, almost to point where you made me feel like I just killed your dog. It made me as a customer feel very uneasy. I have NEVER been talked to like that from any business EVER.

To me, in basic terms, means GTFO I don't want to talk to you. What is so hard for you to understand about that?

I will officially state that Jon did not say any vulgar words to me during this conversation. I am sorry if people got that from my statement.

So I:
1)Never lied
2)Followed Jon's ways of it's ok to call if I place an order by his statments in this thread and on his webpage

Yet I'm the bad guy?

[IEATVETS]

I wonder what happened to customer service and the customer is always right? If I treated any of my customers the way Jon does to some of his, I would be out of business, simple as that. Customers pay my employees salary as well as mine. I ALWAYS treat my customers with respect and NEVER get "stern" with them. If I do, they go someplace else and that is not good for me. I have heard that on average if 1 customer has a bad buying experience with a certain company, such as in this case, they will tell 7 people about it. Not very good odds considering how small the Viper community is.
Keep it up Jon and it will be you looking for another line of work.

[twinturbo3150]

I dont see what the big deal is. I talked to company's where the person is all peachy and so NICE to talk to and yet when I get the package it wasn't what I ordered. When Im ordering something over the phone Im not looking to have someone kiss my butt. I think Jon is fine to talk to over the phone, I dont have a problem if he ask's me to call back. If I wanted someone nice to talk to me I'll have my girlfriend talk sweet nothing's in my ear.

[FATHERFORD]

Originally Posted by twinturbo3150

I dont see what the big deal is. I talked to company's where the person is all peachy and so NICE to talk to and yet when I get the package it wasn't what I ordered. When Im ordering something over the phone Im not looking to have someone kiss my butt. I think Jon is fine to talk to over the phone, I dont have a problem if he ask's me to call back. If I wanted someone nice to talk to me I'll have my girlfriend talk sweet nothing's in my ear.

I dont have a problem if he ask me to call back either. That's not my problems. It's how he did it is the problem.

[dave6666]

Originally Posted by twinturbo3150

I dont see what the big deal is. I talked to company's where the person is all peachy and so NICE to talk to and yet when I get the package it wasn't what I ordered. When Im ordering something over the phone Im not looking to have someone kiss my butt. I think Jon is fine to talk to over the phone, I dont have a problem if he ask's me to call back. If I wanted someone nice to talk to me I'll have my girlfriend talk sweet nothing's in my ear.

I agree with you. But there is quite a span between sweet nothings being whispered in your ear by the parts guy, and getting a thrashing when your credit card is ready and in your hand, and you're excited about spending some more money on your car.

Somewhere in the middle would be great. That's all.

[FATHERFORD]

Originally Posted by dave6666

I agree with you. But there is quite a span between sweet nothings being whispered in your ear by the parts guy, and getting a thrashing when your credit card is ready and in your hand, and you're excited about spending some more money on your car.

Somewhere in the middle would be great. That's all.

Exactly!

I'm sure Jon is a great guy once you get to know him. He seems to treat his previous customers great other then Monday. I can see on the forum he backs up his products.

BUT, how he talked to me on the phone Monday is not excusable. He knows he talked to me very rudely on the phone. He has yet to deny that. I followed the direction on his website and this forum that it was OK to call on Monday to place an order, and I got a tongue lashing. A simple apology would be all it would take and I would forget all about this and would do business with him again. Just not on monday!

[FATHERFORD]

Originally Posted by JonB - PartsRack

So, PLEASE, Mustang Justin: if I am lying, PLEASE, PLEASE REFUSE THE SHIPMENT, return to sender, for a full and complete refund. (THEN your post will be true and accurate in EVERY detail.)

Jon, I'm going to take you up on this. I received the package on Friday in my mail box. I was not able to refuse shipment like you stated.

I will post the tracking number today after I drop the package off this afternoon. Yes it will cost me a little money for the shipment, but I want to make sure in your eyes that my post was true and accurate in EVERY detail.

Thanks,
Justin

[JonB - PartsRack]

Quote:
Originally Posted by twinturbo3150
I called Jon on Monday to order a Full Belanger exhaust, he told me that he was pretty busy and asked if I could call back. I'ts no big deal, I called the next day talked to Jon for a few and ordered my full Belanger exhaust ...... I will have a full corsa 3 inch track exhaust with the Random Tech SHF cats for sale. I bought new from JonB for 2,035.00 will sell shipped for 1,500.00 has less than 200 miles on the exhaust. Came off a 2006 coupe


Thanks Andy, and Ill mention your system to NEW buyers til we get it sold. [quote]

OK, Andy, I Did sell your take-off system for you, to a guy pricing same new system.
When you get the Belangers (ships tomorrow) save the boxes to pack the used system.
Ill refund your card for the "trade in" of your old system. And we even did it on a Monday!

[JonB - PartsRack]

Originally Posted by FATHERFORD

Jon, I'm going to take you up on this. I received the package on Friday in my mail box. I was not able to refuse shipment like you stated.

What I also stated was 'return to sender' . We used priority MAIL, so as long as you did not OPEN it, { the PO calls it 'changing the aspect' } just write "REFUSED-RTS" or RETURN TO SENDER and the PO should bring it back to us at no cost to you. CIRCLE OUR RETURN ADDRESS and CROSS OUT YOURS.

You'll get a 100% prompt refund, including the shipping you paid us.