Screwed by Magnecor - lifetime warranty is a JOKE!

[dave6666]

Remember the Magnecor plug wires I posted that I bought from Parts Rack, that upon their recommendation I didn't need plug boot protection from heat and they burned up?

Well, Magnecor's been dillying and dallying as I keep calling to check progress as they've had them for over a week now.

Today's solution from them was that there was damage to the insulation on the wire too, and they would have to shorten a few of them.

I said "DO WHAT???"

They said they'd sell me replacements at a reduced cost.

Their lifetime warranty appears to SUCK, and I told them to throw the wires away.

I have just now gotten over any communication problems I've had in the past with ab, and his wires that have very clear stories of a REAL warranty.

BTW, I hold no issues with Parts Rack. Jon told me what he did about not needing heat shields, and I'm sure he meant no foul by it. We may have our personallity differences, but he would never give bad technical advice IMO, most certainly when he could have sold me the boots I asked about.

[mike & juli]

I hear ya, Dave. And believe, like you, that JonB will NEVER misguide ANYbody. Glad you resolved things with AB, and SUCKS about the Magnecore wires...they should know they're now getting a 'bad rap' here. (We have MSD wires that we have not installed yet) ~juli

[99 R/T 10]

This should be a lesson to EVERYBODY! Ab's wires should be the only ones considered if only for the great warranty that is back by a great guy!

[InjectTheVenom]

Originally Posted by dave6666

replacements at a reduced cost

lifetime warranty

Those two just do NOT go together, PERIOD!
I had a similar case last weekend where within MINUTES the spray head of the Meguiars Tire Shine bottle broke down, went back to the store where I got it and they had the nerve to tell me that not only were they NOT going to give me a free replacement bottle, but ALSO had the nerve to ask me to pay for a replacement spray head that the guy just pulled off the shelf (which I sure as hell did not, I took it and right under their noses just walked out of their no-good pot joint)?
Some idiots just don't know how to conduct proper bussiness And by the looks of it they knew full well that they were just hired because they would get underpaid because of their lack of competence.

[dave6666]

Originally Posted by mike & juli

...they should know they're now getting a 'bad rap' here.

From hanging up the phone with Magnecor, to hitting "Submit New Thread" here... Less than 5 minutes.

[Bravo]

Customer service is dead (@ Magnecor)....
Long live ab!

[plumcrazy]

call AB.............

[mike & juli]

Originally Posted by dave6666

From hanging up the phone with Magnecor, to hitting "Submit New Thread" here... Less than 5 minutes.

Well, it's always good, I think, to let people KNOW what has happened. Thx, Dave...you can't go wrong with AB! ~juli

[FATHERFORD]

That blows dave. Unfortunally that's the way it is with performance parts.

Good luck!

[MikeR]

I would just get a set of Ab quality wires. I dont know why someone would buy MSD or Magnacore when AB makes such a nice wire and has nice boot heat shields as well.

Sorry you had a problem, but in the long run you'll have a better product on your car.

[Dimitrios]

ABs wires for year and half now and never problems and i drive the shOOt outa my car

[00prowler]

You got Magnascrewed..Al

[ab]

Sorry to hear the troubles dave. Shoot me an email and I can get some out to you the next day. Your customer experience is#1 to me. Give me a shot.

[ab]

This is how I treat my customers.

Huge thanks to AB wires - Viper Alley - Dodge Viper Forum

[dave6666]

Thanks ab. I've done the math on your product and it computes. The problem was all in my head. I've cleared that up now.