Thread: Pretty Impressive warranty coverage

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  1. #1

    Default Pretty Impressive warranty coverage

    Just had a call from a forum member who had a run in with a pothole in downtown Chicago on the way to a business meeting. This monster sized crater caused one of his Pilot Super Sport tires to rapidly deflate. He called because he wanted to let me know how well Michelin handled the customer service and technician dispatch. He was back on the road in less than 45 minutes without working up a sweat and getting dirty from changing the tire

    In case you are not familiar with the latest tire warranty from Michelin here's a blurb about the added warranty coverage

    All Michelin tires are covered by the Michelin Promise Plan so, you get the standard mileage warranty on most models but, also this additional warranty coverage


    The Michelin Promise Plan includes the following benefits:

    • 30-Day Satisfaction Guarantee
    • Flat Tire Changing Assistance
    • Limited Mileage Warranty

    Satisfaction Guarantee:
    We’re confident you’ll love your new MICHELIN tires. So confident, in fact,
    that we back your purchase with a 30-Day Satisfaction Guarantee. You
    have up to 30 days to decide if you want to keep them or exchange them
    for a different set of tires. If you’re not 100% satisfied with your new tires,
    just bring the tires and original sales receipt back to the place of purchase
    within 30 days of your purchase and we will gladly exchange them.

    Flat Tire Changing Assistance for 3 years:
    MICHELIN tires are designed with robust construction to resist punctures,
    but there are still some things that may cause your tire to lose air. We hope
    you never experience a flat tire with your new MICHELIN tires, but if you
    do, the Michelin Promise Plan is ready to help. In the event of a flat tire,
    simply call the toll-free number listed below (also provided on the tear-out
    wallet card), and a qualified service professional will replace your flat tire
    with your inflated spare. If an inflated spare is not available,
    and how many cars have a
    spare tire these days, towing will be provided at no cost (up to 150 miles)
    to the nearest approved Michelin
    dealer of your choice. Flat Tire Assistance is available
    24 hours a day, 365 days a year in the U.S. and Canada.

    For Flat Tire Changing Assistance call:
    1-888-553-4327

  2. #2
    Viper Owner
    Join Date
    Feb 2008
    Location
    Houston
    Posts
    6,845

    Default Re: Pretty Impressive warranty coverage

    good info, thanks

  3. #3
    Viper Owner
    Join Date
    Mar 2011
    Location
    Green, OH
    Posts
    2,457

    Default Re: Pretty Impressive warranty coverage

    Towing 150 miles up to 3 years is great.

  4. #4
    Viper Owner
    Join Date
    Nov 2004
    Location
    NY,Rockland
    Posts
    2,167

    Default Re: Pretty Impressive warranty coverage

    Great info

  5. #5
    Enthusiast

    Join Date
    Jun 2007
    Location
    Orlando, Fl
    Posts
    2,251

    Default Re: Pretty Impressive warranty coverage

    I had a horrible experience with my PS2's. One of my rears developed 3 bubbles on the tire. 2 on the outside and 1 on the inside. I called Michelin and they had me take the rim/tire to an authorized Michelin dealer for inspection. Tire had 7/32 remaining. Michelin called me back after the dealer inspected the tire and said that I must have hit something. I told them there was no way that that happened. They were on my show wheels which weren't on that often to begin with and the roads are pretty decent around here. Plus, the fact that it was on a rear tire. Was I going 70mph backwards running over potholes? My complaint was going nowhere so I just gave up and got another tire. I won't be buying anymore Michelin tires for this reason. I think the new PSS's are a great tire but I'll never own a set.

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