It was a pleasure buying a hood from Scharf! I bought a 2010 brand new black acr hood with a red stripe. The website listed the hood as having a credit card sized gouge in it. I was not worried as I am having the stripe painted silver. Having the stripe already done will help my body shop line up the stripe in the perfect spot. Scharf said the hood would take 7 business day to arrive and it arrived in 5 and they did not bill me until the hood was shipped. The "Gouge" was much smaller than I anticipated as I am sure they described it worse than it was so not to surprise a customer. The hood was not gouged at all, the red stripe was just scratched off. Overall I am thrilled with the customer service I received here and wish more businesses would operate this way! (The marks on the black are from tape, there is no damage on the black paint)